Because products may enter production shortly after checkout, contact creativemoro@outlook.com within 2 hours of placing the order to request a cancellation or change. Include the order number and the email address used at checkout.
We will make a reasonable effort to accommodate the request, but cancellation or modification is not guaranteed once production begins. Personalized details, size, color, shipping address, and uploaded artwork generally cannot be changed after production starts.
If we approve a cancellation before production begins, we will issue a full refund to the original payment method. Once production has started, a personalized or made-to-order item cannot be canceled or refunded for change of mind.
This does not affect claims for an item that arrives damaged, defective, incorrect, or materially misprinted. Please see our Return & Refund Policy for details.
If Creativemoro cancels an order because a product is unavailable, we cannot fulfill the submitted customization, or customer-supplied content violates these Terms, we will notify the customer and refund the canceled amount as appropriate. Payment-provider posting time may vary.
This policy does not limit remedies for a damaged, defective, incorrect, or materially nonconforming item or any rights that cannot be excluded under applicable law.