Shipping policy

Where we ship

We currently ship personalized products to deliverable addresses within the United States. Orders are fulfilled and shipped from within the United States. Product availability and delivery options are shown at checkout.

Production time

Because every personalized item is made to order, production normally takes 1–2 business days after the order and personalization details are successfully received. Business days are Monday through Friday and exclude U.S. federal holidays.

U.S. delivery time

Standard transit after production normally takes 5–7 business days. The estimated total time from order confirmation to delivery is 7–9 business days. These are estimates, not guaranteed delivery dates. Severe weather, carrier disruptions, holidays, or an incomplete address may cause delays.

Shipping cost

Standard U.S. shipping is $4.99 per order. The applicable shipping charge is shown before payment at checkout. Taxes, if applicable, are calculated and shown at checkout.

Tracking

After your order is produced and handed to the carrier, we email the available tracking information. Tracking may take up to 24–72 hours to show the first scan.

Address changes

Please email creativemoro@outlook.com as soon as possible if your shipping address is incorrect. We can only request a change before production or shipment begins, and we cannot guarantee that a change will be possible.

Delayed, damaged, or missing packages

If your order is damaged, incorrect, or has a confirmed production or printing issue, contact us within 30 calendar days after the confirmed delivery date. See our Return & Refund Policy for the available replacement or refund process.

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, and the carrier first, then contact us at creativemoro@outlook.com. We will review the situation with the carrier.

Contact

Email: creativemoro@outlook.com